Informativa sui rimborsi
Last updated: September 16, 2026
We want you to be satisfied with your purchase from Donnea. If you are not completely happy, you may request a return under the terms below.
Return Window
You have 14 days from the date you receive your order to request a return.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
Non-Refundable Items
There are no non-refundable items. All eligible products may be returned in accordance with this policy.
Refund Timeframe
Once we receive and inspect your returned item, your refund will be processed within 7 business days. Refunds are issued to the original payment method used at checkout.
How to Request a Return
- Contact our customer support team at support@donnea-milanoit.com within the 14-day return window.
- Include your order number and the reason for your return.
- Our team will provide you with the return instructions and address.
- Ship the item back to us. Return shipping costs are covered by you, the customer.
- Once we receive and inspect the item, we will process your refund within 7 business days.
If you have any questions about your return, please reach out to us at support@donnea-milanoit.com.
EU Right of Withdrawal
If you are a consumer in the European Union, you may withdraw from your purchase within 14 days of receiving it, without giving any reason. You can do this at any time during those 14 days on our withdrawal page: Withdraw from contract.
We confirm by email that your request was received, and we refund you within 14 days of that request, to the payment method you used at checkout. The refund includes the standard delivery cost you paid on the original order. If you chose a faster delivery option, we refund the standard rate.
Return shipping is covered by you, and the items should reach us within 14 days of your request. Where the goods were already delivered, we may hold the refund until we receive them back, or until you send us proof that you posted them, whichever comes first.
This right does not apply to goods made to your specification or clearly personalised, sealed goods opened for health protection or hygiene reasons, goods that spoil quickly, digital content you started using immediately, or services fully performed at your request before the 14 days ended.